Course details
Loading...
Generating course details...
## Essential Units for Global Certificate Course in Polling for Customer Experience
**• Introduction to Polling**
* What is Polling? | Polling: A Comprehensive Guide
* Benefits of Polling for Customer Experience | Why Polling Matters for CX
**• Building a Polling Framework**
* Polling Tools and Technologies | Choosing the Right Polling Tool
* Data Collection and Management | Capturing and Processing Polling Data
**• Designing and Building Polling Surveys**
* Crafting Effective Survey Questions | Designing Surveys for Optimal Results
* Survey Design and Best Practices | Creating a User-Friendly and Engaging Survey
**• Polling Best Practices and Compliance**
* Data Security and Privacy | Protecting Customer Data in Polling
* Compliance and Regulations | Understanding and Meeting CX Standards
**• Advanced Polling Techniques**
* Predictive Analytics | Predicting Customer Behavior with Polling
* Voice and Sentiment Analysis | Extracting Insights from Polling Data
**• Implementing and Maintaining Polling Programs**
* Integrating Polling into CX Systems | Building a Polling Ecosystem
* Reporting and Analytics | Monitoring and Analyzing Polling Data
**• Case Studies and Best Practices**
* Real-World Polling Case Studies | Polling Success Stories from Leading Brands
* CX Best Practices and Lessons Learned | Case Studies in Action
**• Conclusion**
* The Future of Customer Experience | Trends and Opportunities in Polling
* Certification Exam Preparation | Get Ready for the Global Polling Exam