Certified Specialist Programme in Social Media Crisis Resolution Planning

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The Certified Specialist Programme in Social Media Crisis Resolution Planning is a comprehensive course designed to equip learners with essential skills for managing and resolving social media crises. In today's digital age, businesses are increasingly reliant on social media platforms to connect with their customers, making the risk of a social media crisis higher than ever before.

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About this course

This course is critical for professionals who want to stay ahead in their careers, as it provides them with the knowledge and skills needed to manage social media crises effectively, thereby protecting their organization's reputation and brand image. The course covers topics such as social media monitoring, crisis identification, response strategies, and recovery plans, among others. Upon completion of the course, learners will receive a Certified Specialist Programme in Social Media Crisis Resolution Planning certificate, which will serve as evidence of their expertise in this area. This certificate is highly valued in the industry and can open up new career opportunities for learners, making it an excellent investment in their professional development.

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Course details

• Social Media Crisis Management
• Understanding Social Media Landscape
• Identifying Social Media Crisis
• Developing a Social Media Crisis Plan
• Crisis Communications Strategy
• Social Media Listening and Monitoring
• Stakeholder Engagement in Crisis Situations
• Legal and Ethical Considerations in Social Media Crisis
• Training and Simulation Exercises
• Evaluating and Improving Social Media Crisis Plans

Career path

In the ever-evolving digital landscape, the demand for certified specialists in social media crisis resolution planning is skyrocketing. With the increasing importance of maintaining a positive brand image and effectively managing crises on social media platforms, there is a growing need for professionals with expertise in this field. This section highlights the job roles and their respective market shares in the UK, visualized through a 3D pie chart. The Certified Specialist Programme in Social Media Crisis Resolution Planning equips professionals with the necessary skills to thrive in this competitive industry. The programme covers a wide range of topics, including social media monitoring, crisis identification, response strategy development, and crisis resolution. The three primary job roles in this field include Social Media Crisis Manager, Crisis Resolution Strategist, and Social Media Analyst. Each role carries its unique responsibilities and requirements, as described below: 1. **Social Media Crisis Manager**: These professionals are responsible for overseeing the overall social media crisis management strategy. They collaborate with various departments to ensure a cohesive response to potential or ongoing crises. With an average salary ranging from £30,000 to £50,000, Social Media Crisis Managers require strong leadership and communication skills. 2. **Crisis Resolution Strategist**: Crisis Resolution Strategists specialize in developing and implementing crisis resolution plans. They work closely with Social Media Crisis Managers to create effective and timely strategies to mitigate the impact of a crisis. The salary for this role typically ranges from £25,000 to £40,000. 3. **Social Media Analyst**: Social Media Analysts monitor social media platforms for potential crises and analyze data to identify trends and insights. They often collaborate with Crisis Resolution Strategists to optimize resolution plans. The salary for this role ranges from £20,000 to £35,000. By earning a certification in social media crisis resolution planning, professionals can enhance their skillset and increase their value in the job market. As the need for skilled crisis management professionals continues to grow, investing in this certification can lead to a rewarding career in a dynamic and exciting field.

Entry requirements

Basic understanding of the subject matter
Proficiency in English language
Computer and internet access
Basic computer skills
Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

Not accredited by a recognized body
Not regulated by an authorized institution
Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

CERTIFIED SPECIALIST PROGRAMME IN SOCIAL MEDIA CRISIS RESOLUTION PLANNING

is awarded to

Learner Name

who has completed a programme at

London School of Planning and Management (LSPM)

Awarded on

05 May 2025

Blockchain Id: s-1-a-2-m-3-p-4-l-5-e

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

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