Certified Specialist Programme in Mobile Customer Advocacy Support

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The Certified Specialist Programme in Mobile Customer Advocacy Support is a comprehensive course designed to equip learners with essential skills for career advancement in customer support within the mobile industry. This programme emphasizes the importance of mobile customer advocacy, a critical aspect of businesses today, given the increasing reliance on mobile technology.

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About this course

In this course, learners gain industry-demanded skills, including mobile customer support, problem-solving, and communication strategies. They also learn to manage customer expectations, handle customer complaints, and utilize mobile technology to enhance customer experiences. The course further covers essential topics such as data privacy, security, and compliance. By completing this programme, learners demonstrate a commitment to professional development and a deep understanding of mobile customer advocacy. This certification can lead to career advancement opportunities, increased earning potential, and a competitive edge in the job market.

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Course details

• Mobile Customer Advocacy Support Fundamentals  
• Understanding Mobile Customer Experience (CX)  
• Best Practices in Mobile Customer Support  
• Mobile Customer Advocacy Tools and Technologies  
• Mobile Customer Support Metrics and Analytics  
• Building and Managing Mobile Customer Advocacy Teams  
• Mobile Customer Support in a Multichannel Environment  
• Mobile Customer Advocacy in Social Media  
• Mobile Customer Advocacy: Legal and Ethical Considerations  
• Capstone Project: Designing a Mobile Customer Advocacy Programme  

Career path

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
CERTIFIED SPECIALIST PROGRAMME IN MOBILE CUSTOMER ADVOCACY SUPPORT
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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