Certified Professional in Mobile Customer Retention Management
-- viewing now**Certified Professional in Mobile Customer Retention Management** **For Mobile Professionals Who Want to Master Customer Retention** Are you passionate about building strong customer relationships and maximizing retention rates in the mobile industry? If so, then the Certified Professional in Mobile Customer Retention Management program is for you! This comprehensive program will equip you with the knowledge and skills you need to excel in your role. You'll learn how to identify customer retention challenges, develop effective strategies to address them, and implement best practices that will drive customer loyalty.
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* Define customer journey stages and touchpoints. * Analyze customer behavior and identify patterns. * Use journey mapping tools for visual representation. **Customer Segmentation**
* Divide customers into distinct groups based on behavior, demographics, etc. * Identify specific customer segments for targeted interventions. * Segment data for personalized customer experiences. **Customer Lifetime Value (CLTV)**
* Estimate the average revenue a customer generates during their relationship. * Track key metrics to measure CLTV impact on business. * Identify factors influencing CLTV for proactive engagement. **Customer Acquisition Cost (CAC)**
* Calculate the cost of acquiring a new customer. * Analyze CAC factors and optimize marketing spend. * Identify opportunities for improving customer acquisition. **Customer Churn Analysis**
* Identify factors contributing to customer churn. * Analyze churn data to predict future customer departures. * Develop strategies to retain customers and reduce churn. **Customer Feedback Analysis**
* Collect and analyze customer feedback through surveys, reviews, etc. * Identify recurring themes and areas for improvement. * Use feedback insights to enhance customer experience. **Customer Segmentation by Demographics**
* Analyze customer data by demographics like age, gender, location, etc. * Identify specific customer groups with unique needs and preferences. * Develop targeted campaigns based on demographics for personalized experiences. **Customer Segmentation by Behavior**
* Divide customers based on their behavior and purchase history. * Identify loyal customers, high-value customers, and at-risk customers. * Develop personalized strategies for each customer segment. **Customer Segmentation by Loyalty**
* Analyze customer loyalty data to understand customer engagement and retention. * Identify loyal customers and their characteristics. * Develop strategies to encourage and retain loyal customers. **Customer Journey Optimization**
* Identify areas in the customer journey where improvements are needed. * Implement changes to optimize the customer experience. * Track and measure journey performance to measure success.